FRIENDLY LIFETIME WARRANTY
FLPSDE guarantees every FLPSDE product with a Friendly Lifetime Warranty against manufacturer defects!
FLPSDE Friendly Lifetime Warranty
FLPSDE Dual Chamber Water Bottles™ carry a Friendly Lifetime Warranty against manufacturer’s defects for the life of the product. FLPSDE will replace any product found to be defective within the scope of normal and appropriate use. Not sure if your issue will qualify? Contact us. We are nice :)
Before submitting a warranty claim, please read the following:
Broken or leaking caps: If your cap breaks or you notice a leak, contact our support team who may be able to mail you a replacement. Please note you may be required to send us a photo of your cap to validate the claim.
Bottles that seem to have lost their insulating properties: You can test the insulation of your bottle at home with boiling water. Pour boiling water with caution into stationary bottle. After 5 minutes, if you feel any hot spots below the neck, the insulation has been compromised and you are eligible for a replacement.
Bottles that are damaged during the shipping process: Please contact us if you ordered your bottle from and it has arrived damaged. If you use your bottle, we cannot replace it due to shipping damage. We will e-mail you a pre-paid shipping label to return the damaged bottle and will send out a replacement bottle upon receipt.
Rattling Bottles: The rattle you hear is a small metal disc that sits between the double wall of your bottle and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This does not affect the insulation or structural integrity of your bottle.
FLPSDE Warranties: We will handle each warranty on a case-by-case basis and cannot guarantee your item will be eligible for warranty.
Retailer Warranty Claims: If you purchased your FLPSDE from an authorized retailer, please contact that retailer to make a warranty claim.\
Warranty claims will only be approved by FLPSDE if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your FLPSDE product, as limited by or subject to applicable law. The Friendly Lifetime Warranty provided by FLPSDE only covers manufacturing defects and does not include any damage or defect of any FLPSDE products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
In no event shall FLPSDE be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.