FLPSDE guarantees every FLPSDE product with a limited warranty against manufacturer defects!
FLPSDE Lifetime Warranty
FLPSDE Dual Chamber Water Bottles™ carry a limited lifetime warranty against manufacturer’s defects for the life of the product. FLPSDE will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized address defects when available.
FLPSDE Satisfaction Guarantee
All FLPSDE Apparel carries a 100% satisfaction guarantee. If for any reason you are not satisfied with the workmanship, fit, or style of your FLPSDE apparel, it can be returned for a refund or replacement within 30 days of the initial purchase. To authorize your return, please email firstname.lastname@example.org.
Before submitting a warranty claim, please read the following:
Broken or leaking caps: If your cap breaks or you notice a leak, do not send your bottle to us. Instead, contact our support team who may be able to mail you a replacement. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the bottle returned if you send it to us.
Bottles that seem to have lost their insulating properties: You can test the insulation of your bottle at home with boiling water. Pour boiling water with caution into stationary bottle. After 5 minutes, if you feel any hot spots below the neck, the insulation has been compromised and you are eligible for a replacement.
Bottles that are damaged during the shipping process: Please contact us if you ordered your bottle from and it has arrived damaged. If you use your bottle, we cannot replace it due to shipping damage. We will e-mail you a pre-paid shipping label to return the damaged bottle and will send out a replacement bottle upon receipt.
Rattling Bottles: The rattle you hear is a small metal disc that sits between the double wall of your bottle and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This does not affect the insulation or structural integrity of your bottle.
FLPSDE Warranties: We will handle each warranty on a case-by-case basis and cannot guarantee your item will be available for warranty.
Retailer Warranty Claims: If you purchased your FLPSDE from an authorized retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay.\
Warranty claims will only be approved by FLPSDE if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your FLPSDE product, as limited by or subject to applicable law. The limited warranty provided by FLPSDE only covers manufacturing defects and does not include any damage or defect of any FLPSDE products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
Please note your Warranty Claim will be replaced by the same size and color. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Replacement Bottles under warranty cannot be customized. If you have a bottle with a custom logo, we are not able to screen print or engrave the artwork on your return bottle. Those that have purchased engraved Bottles will not get an engraved bottle sent to them under our warranty replacement policy.
In no event shall FLPSDE be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.