RETURNS & EXCHANGES

Return Policy


We want you to love your FLPSDE. If you’re not satisfied with your purchase, or your bottle arrived damaged, we offer free returns and exchanges within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information. Return or Exchange Request.

 

Return Eligibility

To be eligible for a free return:

  • All returns must be related to a FLPSDE.com order. For returns related to a purchase via an authorized retailer, their return policy applies.

  • All returns must be processed within 30 days of the original purchase. Once your return request is approved, a return shipping label will be provided.

  • Product(s) must be unused and undamaged and returned in its original packaging.

 

Return Shipping Guidelines:

  • Contact us using the Contact Us form

  • Reference your Order Number (found on the receipt in your email)

  • State reason for return

  • Print your prepaid shipping label that you will receive by email

  • Securely attach the shipping label provided and keep a copy of the receipt for your records.

  • If you choose your own shipping method, please include original order information inside the package. We recommend selecting a service that allows for package tracking. FLPSDE is not responsible for any cost or losses if you choose your own shipping provider.

 

Refunds

Once your return has been received, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment. FLPSDE does not accept returns on customized product.

 

Exchanges

For exchanges, please return your item(s) for a full refund and place a new order on FLPSDE.com. If you believe your FLPSDE arrived defective or damaged, it may be eligible for a warranty exchange via our friendly lifetime warranty policy. For more information about submitting a warranty claim, please review our warranty page.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use